On this site, you can find information on services and support for all products from VIVAVIS.
Products – Power Grids and Utility Networks
Grid Control Technology
- HIGH-LEIT
Process Control
- EP2000
Telecontrol
- ACOS 7 Series
- ACOS ET Engineering Tool
- EP800
- Gateway CP84
Protection technology
- ACOS 300
For support, please click on one of the following links:
- VIVAVIS NETWORKS – Portal for fault reports to the Service Center for HIGH-LEIT and ACOS products
- Please use the Support form for fault reports related to EP2000 and EP800
- RMA form (return of defective modules)
- Module Status – ACOS 7 Series
- Module Status – IDS 640, IDS 650 and IDS 850
- Request for Black Lists for our HIGH-LEIT SCADA Systems
- EPLAN Device Data (see IDS GmbH)
Products – Metering
- IDSpecto.ADMIN
- IDSpecto.DAYOS
- Skalar.pro
- Skalar
- enQube
- enQuant
- ENC400/ENC380/ENC280
- Converters & Tools
- Parameterisation Software
- User Manuals and Application Reports
For support, please click on one of the following links:
For technical enquiries outside a Service Contract, please contact our free Helpline Service.
You can contact our Helpline Service either via e-mail using the Support Form, or via support@vivavis.com.
Support formReturn Merchandise Authorization (RMA)
Even we are not immune against faults or defective articles. In such cases, the RMA form helps you to return defective goods. We would like to apologise in advance for any inconvenience and will do everything we can to help you as quickly as possible.
Please dial +49 261 9285 200 to request you RMA number. Then download the RMA form and fill it in, providing as much detail as possible. More information can be found in the RMA form.
You can download our Client software for remote service here.
Activation of the remote service procedure takes place in coordination with our support staff.
The latest updates, user manuals and release notes on the above-mentioned products are available in our download portal. Please keep you access data ready for that purpose.
